Privacy & Cookie Policy

Last updated 10 November 2026

Who we are

Create A Look is a wedding and event décor hire business based in Yorkshire. We are responsible for the personal information you send us through this website, by email or by phone. If you have any questions, email info@createalook.co.uk or call 07702 571176.

What we collect

• Enquiry form: your name, email address, phone number, event date, venue and anything you write in your message.
• Booking form: the details you give to confirm a booking, such as your contact details, event details and the items you are hiring.
• Email, phone and social media: whatever you choose to tell us when you get in touch.

How we use it

We use your details to reply to your enquiry, prepare a quote, take and manage your booking, deliver and collect your hire items, and send invoices. We do not sell your details, and we only send you marketing if you have asked us to.

Our legal basis

• Steps before a contract: you asked us for a quote or to book.
• Contract: we need your details to provide the hire and styling you have booked.
• Legal obligation: we keep financial records because tax law requires it.
• Consent: for analytics cookies, which are only set if you accept them.

Who can see your information

• Website hosting: this site is hosted by 20i Ltd in the UK. Enquiries are emailed to us from their servers, and a backup copy is kept securely on those servers so no enquiry is lost.
• Booking form: booking details, including your signature if you draw one, are sent to us by email from our own website, and a backup copy is kept securely on our web host (20i) in the UK.
• Analytics: if you accept cookies, Google Analytics receives information about how you use the site (see below).

How long we keep it

Enquiries that don't lead to a booking are deleted within 12 months. Booking and invoice records are kept for 6 years after your event, for tax purposes.

Your rights

You can ask to see, correct or delete the information we hold about you, or object to how we use it. Email info@createalook.co.uk and we will reply within one month. If you're unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We only use cookies for Google Analytics, which helps us understand how visitors use the site so we can improve it. They are not set unless you click Accept on the cookie banner. You can change your mind at any time using Cookie settings.

The site also remembers your cookie choice in your browser, so we don't ask you every time. That isn't used for tracking.